Online Returns Policy

 

We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 30 days from the day after delivery of the item(s). Once we are informed of your decision to cancel and return your order, you have a further 30 days from the date you cancelled to return any item(s) to us. While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in a resaleable, as sold condition. By this we mean:

• You have kept all original packaging and labels in good condition and the products can be resold at full price.

• You have not used the product.

• The product contains no personal data and is not registered to a user.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will cover return costs only if the goods are faulty.

** Some exclusions to our returns policy apply. Unless faulty, we reserve the right to reject returns where installation/assembly on a product has already begun. Where items that are not in a resaleable as sold condition. Where packaging and labels have been disposed of. For software products where the tamper proof seal has been broken and on custom orders or bespoke products